Document Downloads
The following documents are available for download. Documents in PDF format can be read using Adobe Reader.
MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Available downloads
Annual Report 2009
Housing Hartlepool Annual Report for the year 2008/09Contact Team Performance 2008/09
Contact Team Performance results for 2008/09Contact Team Performance results for 2008/09
(PDF)
Size: 39.14 KB
Estimated download time: (56k = 6 secs)
Contact Team performance April - December 2009
How our contact team performed between April and December 2009Contact Team performance April - December 2009
(PDF)
Size: 38.78 KB
Estimated download time: (56k = 6 secs)
Contact Team Performance April - June 2009/10
Performance of our contact team April - June 2009Performance of our contact team April - June 2009
(PDF)
Size: 38.58 KB
Estimated download time: (56k = 6 secs)
Contact Team Performance April - June 2010/11
Performance of our contact team April - June 2010Contact Team Performance April - June 2010/11
(PDF)
Size: 37.08 KB
Estimated download time: (56k = 6 secs)
Contact Team Performance April - September 2009/10
Performance of our contact team April - September 2009Performance of our contact team April - September 2009
(PDF)
Size: 13.78 KB
Estimated download time: (56k = 3 secs)
Contact Team Performance April 2009 - March 2010
Performance of our contact team April 2009 - March 2010Contact Team Performance April 2009 - March 2010
(PDF)
Size: 39.1 KB
Estimated download time: (56k = 6 secs)
Customer Satisfaction 2006-7
Customer Satisfaction Results 2006-7Customer Satisfaction 2007-8
Customer Satisfaction 2008/09
Customer satisfaction scores for 2008/09Customer satisfaction scores for 2008/09
(PDF)
Size: 32.69 KB
Estimated download time: (56k = 5 secs)
Customer Satisfaction April - December 2009
Our customer satisfaction results measured between April and December 2009Customer Satisfaction April - December 2009
(PDF)
Size: 32.78 KB
Estimated download time: (56k = 5 secs)
Customer Satisfaction April - June 2009/10
Customer Satisfaction Results April - June 2009Customer Satisfaction Results April - June 2009
(PDF)
Size: 32.43 KB
Estimated download time: (56k = 5 secs)
Customer Satisfaction April - June 2010/11
Customer Satisfaction Results April - June 2010Customer Satisfaction Results April - June 2010
(PDF)
Size: 33.17 KB
Estimated download time: (56k = 5 secs)
Customer Satisfaction April 2009 - March 2010
Customer satisfaction results April 2009 - March 2010Customer Satisfaction April 2009 - March 2010
(PDF)
Size: 32.64 KB
Estimated download time: (56k = 5 secs)
Customer Satisfaction Results April - September 2009/10
Customer Satisfaction Results April - September 2009/10Customer Satisfaction Results April - September 2009/10
(PDF)
Size: 13.78 KB
Estimated download time: (56k = 3 secs)
How do we compare in 2009/10?
Our performance in comparison with other housing associationsHow our performance compares with other housing associations in 2009-10
(PDF)
Size: 22.3 KB
Estimated download time: (56k = 4 secs)
How we compared in 2007/8
Performance 2005-6
Performance 2005-6Performance 2006-07
Performance report 2006-07Performance 2007-8
Performance 2008/09
Performance information for 2008/09Performance April - December 2009
Our main performance indicators measured between April and December 2009Performance April - June 2009/10
Performance information for April - June 2009/10Performance information for April - June 2009
(PDF)
Size: 32.87 KB
Estimated download time: (56k = 5 secs)
Performance April - June 2010
Performance information for April - June 2010Performance information for April - June 2010
(PDF)
Size: 31.97 KB
Estimated download time: (56k = 5 secs)
Performance April - September 2009/10
Performance information for April - September 2009Performance information for April - September 2009
(PDF)
Size: 32.9 KB
Estimated download time: (56k = 5 secs)
Performance April 2009 - March 2010
Performance information for April 2009 - March 2010Performance Comparison 2005-2008
Comparison of Performance 2005 - 2008Performance Management Framework
Performance Management FrameworkPerformance Management Framework 2007-8
(PDF)
Size: 17.67 KB
Estimated download time: (56k = 3 secs)