Our Performance
How are we performing
Housing Hartlepool strives to provide high quality services to customers.
This section of the website gives important information about how we are performing.
Check out how we are performing
Ever wondered if you are getting a fair deal from us or how we compare to other landlords in the area? Help is now at hand from the national social housing regulator, the Tenant Services Authority. Its new free web tool lets you compare the performance of housing associations in the area - all you have to do is enter your postcode.
You will find us compared on six things that tenants have told the TSA they would find useful. They include comparing your rent with the local average and seeing how we rate in terms of our overall service and our repairs and maintenance in particular.
You can compaire our performance with other landlords' via the TSA's website:
http://www.tenantservicesauthority.org/
Just click on the Find and Compare Landlords link in the top right-hand corner of the website. No logins, passwords or subscriptions are needed.
TSA Chief Executive Peter Marsh said, "We have received lots of feedback from tenants who find it difficult to compare landlord performance. This online tool gives you an easy way of challenging your landlord if their performance is worse than others' in the area."
The TSA is the regular for social housing in England. Its role is to raise the standard of services for tenants. It is currently sounding out views on its plans for a set of standards that housing associations and local councils will have to met from 1 April 2010.
If you would like company performance information in any other format such as audio, please contact Peter Mayes on 01429 525219 or e.mail peter.mayes@housinghartlepool.org.uk. Alternatively listen to our quarterly performance in the audio version of our newsletters. Click here to access