How to make a comment, compliment or complaint
Introduction to comments, compliments and complaints
We are always happy to receive suggestions for improving our services. If you would like to make a comment please let us have your ideas.
We are always happy when we provide a good service and would like to hear from you if you feel that a member of staff or the company in general has provided a great service. We will make sure that any 'Thank You' is passed on the members of staff who gave you a good service.
Our aim is to provide excellent services to our customers but sometimes things may go wrong. We may not always know when this happens, so please tell us - then we can try to put things right.
A copy of our leaflet Are you satisfied with our service is available to download from the website (Please note: The address provided in this leaflet for the Housing Ombudsman Service has now changed, please follow the above link to the page regarding complaints for up-to-date contact details)
Compensation for service failure
The Company has revised its complaints and compensation policy so that payment can be made if we fail to meet our promises in important service areas.
The main reason for changing the policy are:
- Recognition that from time to time things do go wrong, no organisation is perfect.
- it shows that we are committed to listening to what people tell us and will act upon those comments.
- It empowers staff so that they can 'do something' to say sorry and make a a meaningful gesture.
- It puts a real value on service failure.
For more information and how to apply click here
Send us your Comment, Complaint or Compliment