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Repairs system improved with hi-tech telephone messaging
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Repairs system improved with hi-tech telephone messaging
Published: Tuesday 4th November 2008
Housing Hartlepool has introduced a hi-tech system to make its repair service more convenient and efficient.
It has set up an Active Messaging Service to improve the appointment process by keeping in regular contact with residents about a visit by repairs and maintenance staff.
How the new system works will depend on what type of contact details have been provided by the tenant:
Mobile phones will receive a text message.
Land line numbers will receive a voice activated text message.
There will be two stages of contact:
Reminder - a message will be sent to the resident the day before the agreed appointment.
Operative on-route - a message will be sent when the tradesman is on their way to the appointment.
Housing Hartlepool chief executive, Catherine Purdy said: "As a responsible landlord, we are employing the latest technology to provide the best customer service possible to our residents.
"This system is an ideal way of keeping tenants fully informed and up to date with how their repair request is progressing.
"It is built around having a preferred contact number. So the important thing for residents to remember, when reporting repairs, is to ensure the contact number they provide is the one they want us to contact to them on."
Residents can update their contact details by calling 0800 052 5399 or provide the details next time they order a repair.
How the new system works will depend on what type of contact details have been provided by the tenant:
Mobile phones will receive a text message.
Land line numbers will receive a voice activated text message.
There will be two stages of contact:
Reminder - a message will be sent to the resident the day before the agreed appointment.
Operative on-route - a message will be sent when the tradesman is on their way to the appointment.
Housing Hartlepool chief executive, Catherine Purdy said: "As a responsible landlord, we are employing the latest technology to provide the best customer service possible to our residents.
"This system is an ideal way of keeping tenants fully informed and up to date with how their repair request is progressing.
"It is built around having a preferred contact number. So the important thing for residents to remember, when reporting repairs, is to ensure the contact number they provide is the one they want us to contact to them on."
Residents can update their contact details by calling 0800 052 5399 or provide the details next time they order a repair.
